Help
Help and contact
Found a bug, stuck somewhere, or have an idea? Write to us.
Email: support@gianttree.net
In the game: Phone › Home › Help & feedback writes the email for you, with your game version.
Common questions
- My game is gone
- Games are saved in your browser on this device. Clearing website data, private browsing, or Safari removing data from sites you have not opened in a while can delete them. Keep a backup: Phone › Settings › Saves › Export a backup. Import it from the title screen.
- How do I move my game to another device?
- Export a backup on the old device, send the file to yourself, then use Import a save on the title screen of the new device.
- The game is slow
- Close other tabs, and turn off falling leaves, petals and snow in Phone › Settings. Recent Safari, Chrome, Firefox or Edge work best.
- How do I play full screen on a phone?
- Open gianttree.net/lululand/play in Safari or Chrome, then Share › Add to Home Screen. Open Lulu Land from the new icon.
Get Lulu Land news
An email when there is a new version of Lulu Land or a new game from Giant Tree Games. No spam.
From Giant Tree Games, Montréal, Québec, Canada · support@gianttree.net. If you are under 14, ask a parent first. How we use your email